Technical Support

Networking Basics:

TCP/IP, Subnetting, VLAN, DHCP, DNS

Routing & Switching concepts

Hardware Support:

Router, Switch, Firewall, Access Point configuration & troubleshooting

Structured cabling, patch panel management

Banking onnectivity troubleshooting

Data Center & Branch Network connectivity monitoring 

Firewall & Security:

Basic firewall rules (MikroTik, FortiGate, etc.)

Endpoint security, antivirus deployment, USB control

Knowledge of VPN (IPSec, SSL VPN

Monitoring Tools:

MRTG,  Nagios, What's app gold

Backup & Recovery:

Basic knowledge on data backup solutions

User file recovery process 

Soft Skills

Incident response & documentation

Coordination with vendors & service providers

Time management and multi-tasking

Report writing (monthly r